If you have either a good or bad experience at one of our restaurants, we recommend that you speak with the restaurant owner or manager right away or complete our Online Survey. Our Restaurant Owners would love to hear from you.
You are also welcome to provide feedback and obtain further information directly from our Guest Services Department at our Oakville Head Office. A representative will respond to your request as soon as possible. We appreciate your feedback!
Our restaurant owners are committed to your satisfaction. If there is ever a time where you’re not happy with your order or have received the incorrect product(s), please do not hesitate to speak with the restaurant manager on your next visit so they can make it right for you.
If the product you received was not what you expected, you can share this feedback with us by submitting it on our Contact Us form on our website. We always appreciate hearing from our valued guests. Your feedback allows us the ability to continually improve the products and services we offer and we thank you for giving us this opportunity.
Certain menu items are offered to our restaurants as part of our "Optional" Products line. This means a product offered at one restaurant may not be offered at another location. The decision of which optional products the restaurant will carry is made by the Restaurant Owner and is based on several factors, including demand.
Tim Hortons relies entirely on our own advertising, research, marketing and product planning departments for the generation and development of new concepts, including our lids and cups. With that being said, we always appreciate hearing from our guests who want to help us continue to improve our products and services.
We recommend that you speak with the restaurant owner or manager right away or complete our Online Survey if the service you received at a restaurant was not what you expected. Our Restaurant Owners would love to hear from you. You are also welcome to provide feedback and obtain further information directly from our Guest Services Department at our Oakville Head Office. A representative will respond to your request as soon as possible. We appreciate your feedback!
Tim Hortons gets its coffee from several of the world's renowned coffee-producing regions and uses a premium blend of 100% Arabica beans. Tim Hortons coffee is served within 20 minutes of brewing or it's not served at all. It's that quality and focus on "Always Fresh" that we think makes Tim Hortons coffee our guests' favorite.
If you want to learn more about coffee and the coffee industry, a great resource is the Coffee Association of Canada's website at www.coffeeassoc.com. You can find out about the general information, history of coffee, the roasting process, coffee terminology and more.
This urban myth is just that...a myth!
Tim Hortons guests expect and deserve high quality coffee that is always fresh and consistent, along with fast, efficient service and all at a good value. Tim Hortons would like to clearly state that there is absolutely NO nicotine or MSG in our coffee. Tim Hortons coffee has NO ADDITIVES whatsoever. It is made only from a blend of the highest quality premium Arabica beans from several different coffee growing countries.
Tim Hortons decaffeinated coffee also contains no additives. It is decaffeinated through what is called the Swiss Water method, which is the purest manner of removing caffeine from the coffee. Tim Hortons believes that our focus on quality, service and value, is what keeps our guests coming back for more!
Tim Hortons single serve beverages are available for TASSIMO® & Keurig® K-Cup® single serve brewing systems.
Our Single Serve products are available for purchase in participating Tim Hortons Restaurants as well as online through Tims at Home.
To find a listing of all available take home beverages, including single serve, visit Tims at Home.
You can find more information about the TimCard® by reading our TimCard® FAQs.
Please visit our Canadian Franchising section for a comprehensive list of frequently asked questions as well as additional information pertaining to Tim Hortons franchises in Canada.
Please visit our US Franchising section for a comprehensive list of frequently asked questions as well as additional information pertaining to Tim Horton franchises in the USA.
You can find out more about Tim Hortons palm oil sourcing policy by reading our Palm Oil Sourcing Policy.
At Tim Hortons, we are aware of the environmental impacts of our packaging and waste materials. We are attempting to deal with the litter issue in a variety of ways:
We have anti-litter messages on all of our packaging items, including a "Do Not Litter" message on all of our take-out cups. Sadly, many people do not pay attention to these messages but we continue to work with other members of our industry to tackle the litter problem in a meaningful and effective way.
To ensure a clean community many Tim Hortons restaurants sponsor local clean up events and activities in their communities.
We have waste reduction strategies to try and combat litter from its source. Tim Hortons is one of the few quick service restaurants to offer china mugs, plates and bowls to guests eating in our restaurants. This helps to reduce paper waste being created in the first place.
All Tim Hortons restaurants sell reusable Tim Mugs. And while a Tim Mug may not be a practical solution for all guests it does provide a good alternative. The incentive for purchasing a Tim Mug is that the first coffee is free (coupon included inside the Tim Travel Mug) and each refill gets a 10 cent discount (hot beverage discount applies to any travel mug fill).
Yes, the Tim Hortons cup can be recycled but it is not accepted for recycling everywhere at this time. We currently have programs in a number of our restaurants across Canada where we capture our paper cup (and other packaging) for recycling or composting. The number of locations where we offer in-store recycling continues to grow as we work with local waste management companies to expand our program. Please check your local Tim Hortons for a cup (and other packaging) recycling program. Also check your local residential recycling/composting program to see if paper coffee cups are an acceptable item.
Yes, you get a 10 cent discount when you bring in your TimMug or other travel mug to a Tim Hortons restaurant. Guests who dine in the restaurant are served their beverage in a china mug.
Tim Hortons is a proud member of the many communities in which we operate. Our Restaurant Owners and Corporate Offices are involved in countless local fundraisers and events including: Smile Cookie which raises funds for a local charity of choice; Timbits minor sports - sponsoring thousands of children through local sports leagues; free swims and skates for the entire family; food drives and more. We remain focused on our Tim Horton Children's Foundation and the involvement of our local Restaurants directly in their communities. We feel that this focus will provide the greatest impact, and therefore we do not accept unsolicited corporate product or in-kind donation requests.
Learn more about our initiatives:
Since Tim Hortons Restaurants are independently owned and operated, you will need to contact the location at which you previously worked in order to obtain copies of your ROE and/or T4/W2 Forms.
Due to the fact that Tim Hortons is primarily a franchised organization, each Restaurant Owner is an independent business owner and employer who sets and administers his or her own employment policies and practices and is responsible for managing the operation of the Restaurant, including in respect of employment issues. All concerns, complaints, or questions regarding employment need to be addressed with the Restaurant Owner.
Due to the fact that Tim Hortons is primarily a franchised organization, each Restaurant Owner is an independent business owner and employer who sets and administers his or her own employment policies and practices and is responsible for managing the operation of the Restaurant, including in respect of employment issues. All concerns or questions regarding separation/termination need to be addressed with the Restaurant Owner.
If you have an employment standards related question, please speak directly with your Restaurant Owner or review the Employment Standards Poster in your Restaurant.
Please contact the Restaurant directly to confirm or refer to the applicable provincial/state employment standards legislation and occupational health and safety requirements in your province or state, including minimum age for employment.
In order to contact your Restaurant Owner, please contact the Restaurant Manager or refer to the contact information in your Restaurant.
You need to discuss the idea of being employed at more than one Tim Hortons Restaurant with the Restaurant Owner of the location you work at. Each Tim Hortons Restaurant is independently owned and operated and each Restaurant Owner is responsible to manage his or her own recruiting and hiring. To apply at another Tim Hortons, you may visit www.workattims.com and apply online directly to the location(s) of interest.
Alternatively, you can visit the location and speak with the Owner/Manager or complete an application on site.
The Team Tim Hortons Scholarship Program is offered to Restaurant employees, their children or grandchildren. Please speak to the Restaurant Owner or Manager about the eligibility criteria to apply for a Scholarship.
Further information, including eligibility requirements for the scholarship program, can be found on our website at http://scholarship.timhortons.com.
If you are interested in a position at our Corporate Head Office, please submit your candidate profile on-line at www.timhortons.com/careers to the position of interest, or apply to our Future Opportunities to be considered for upcoming positions. You can also create your own Career Alert where you will be notified by email of upcoming positions that match your skills and experience.
We would like to thank all applicants for their interest, however, only candidates selected for interviews will be contacted.
Due to the fact that Tim Hortons is primarily a franchised organization, each individual Restaurant Owner is an employer who sets and administers their own employment policies and practices. Therefore, the Restaurant Owner is responsible for all the hiring, etc. for their location(s).
If you would like to work in a Tim Hortons Restaurant, please visit www.WorkAtTims.com and apply on-line directly to the location(s) of interest.
Alternatively, you can visit the location and speak with the Owner/Manager or complete an application on site.
For 15 days after you submit your first application online, you can apply to additional Restaurants with the same user profile / application. To do so, return to the Apply Now page. You will need to enter the same unique identifying information (Name, Birth Month / Day and 4 Digit Pin) to log-in. You can then select the next Restaurant you wish to apply to. The system will auto populate with the information you provided from your original application. After the 15 days has passed, you will need to create a new profile for any additional Restaurant applications.
Your application information should be saved up until the point where you received the error. Return to the Apply Now page and enter your unique identifying information on the log-in page (Name, Birth Month / Day and 4 Digit Pin). This will retrieve your application up to the last completed step. You should then be able to continue your application from that point.
This error may have happened if you used the BACK button on your internet browser while completing your application. Please ensure you use the "SELECT" or "CHANGE" links within the job application.
We recommend that you return to the Apply Now page and re-start your application by entering your unique identifying information including your User ID and PIN. Any application information you have entered should have been saved for you.
Learn more about Tim Hortons Coffee Partnership and its unique approach to making a true difference in coffee growing communities.
At Tim Hortons, we try to make our restaurants accessible and welcoming to all of our guests. Over the years, we have continually improved accessibility in our restaurants - for example, our seating is no longer affixed to the tables, allowing chairs to be moved out of the way when necessary. All of our new restaurants have accessible parking spaces, wheelchair ramps, and accessible washrooms for people with disabilities.
The Tim Hortons Integrated Accessibility Policies and Multi-year Accessibility Plan has been drafted in accordance with the Regulation and addresses how Tim Hortons achieves accessibility through meeting the Regulation's requirements. It provides the overall strategic direction that will be followed to provide accessibility supports to Ontarians with disabilities.
You can read the Tim Hortons accessible guest service policy and procedures on accessibility training, service disruptions, and feedback here.
Most restaurants are compatible with NFC TimCard® Payments using the BlackBerry 10 device. Please find a participating restaurant here.
To use your BlackBerry to pay for your order, you must be logged into your TimCard® account on your BlackBerry. Advise the team member you will be paying with your TimCard®. Once they instruct you to go ahead; select the Pay Now button on your TimCard® and tap the back of the phone on the Pin Pad.
All BlackBerry 10 devices running OS 10.2 or greater are supported (Q5, Q10, Z10 and Z30). There are no specific carrier restrictions to use TimmyMe for BlackBerry.
The NFC chip in the BlackBerry is located on the back part of the device. Please ensure you tap the back of the phone rather than the front to use the Tap to Pay technology.
Ask the team member to try and process your TimCard® payment again if it did not work. Click on the back button and then click Pay Now to tap the phone again.
Ensure you have downloaded the latest TimmyMe app and you have a BlackBerry 10 running OS 10.2 or higher if you don't see the Pay Now feature on your TimCard® screen.
