Issue Date: October 1, 2011
Every person who deals with the public regardless of the level in the company, must receive accessible guest services training. This applies to:
The following individuals must also receive training:
A portion of the training is the computer-based AF TIMS training title: How May I Help You? PTS Training should be delivered by a qualified person. New Team Members should be provided with one-to-one coaching with the immediate supervisor or a designated trainer who is qualified to train the material.
Topics that shall be reviewed include:
All Restaurant Team Members shall be trained in Accessible Guest Service by completing the The AF TIMS title, "How May I Help You?" by January 1, 2012. Team Members that join the organization after this date will complete the title as soon as practicable.
Trainees are tested throughout the AF TIMS title, "How May I Help You?" and will only be able to advance through the title by successfully completing a quiz at the end of each topic.
Records of Training
Training will be recorded on the Learning Centre. Individual training records for anything in addition to elearning will be kept in the employee files or in a centralized file related to AODA.